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What are you options regarding a DESS backordered item?

If an item is on backorder, there will not be a notification when placing the order. Should an item be on backorder, the customer will receive an email the same day that we ship the order, stating what items are on backorder. It is the customers responsibility to contact DESS USA via email or phone if they wish for us to cancel the backorder or ship it via a faster method.

Once a backordered item comes into our office (7-10 business days), it will be shipped via FedEx Ground (3-5 business days) at no cost to the customer.

If the customer would like a faster shipping method, please contact DESS USA before the backorder ships and we will discount the cost of ground (typically about $9) from the other method of shipping that is chosen.