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What are you options regarding a DESS backordered item?

If there is a backorder the customers will receive an email the same day of shipping the order stating what items are on backorder. It is the customers responsibility to contact DESS USA via email or phone if they wish for us to cancel the backorder.

Any item that is on backorder will be shipped to customers via Fed Ex ground at DESS USA expense. If customers chooses faster shipping please contact DESS USA and we will apply a $7 credit towards your purchase of other Fed Ex shipping options.