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DESS Returns

Return Shipping Address

DESS-USA
1079 Sunrise Ave., STE B345
Roseville, CA
95661

Please include a copy of the invoice for the parts you are returning for refund. Return in an envelope, no boxes.

How do I send back returns?

As of April 1, 2016 we have initiated an online return system which is associated with your account and orders. It is designed so that both parties are informed throughout the return process.

Steps to begin the return process:

1. Login into your account. The My Account page will appear and on the left hand side under MY ACCOUNT click VIEW ORDER STATUS, or if the order you want to return is a completed order you can look for it under COMPLETED.

2. The ORDER STATUS page will show all your orders and what components where part of that order. Scroll to the order that has the parts you are returning and click the blue VIEW ORDER DETAILS button. This will enable you to select that part you are returning.

3. The ORDER page will appear and on the top left side side, click the RETURN ITEM(S) tab.

4. On the RETURN ITEMS page you can select the quantity of the item you are returning. Under Return Reason select "Return" and under Return Action select "Refund", then click the SUBMIT RETURN REQUEST button.

5. Under RETURNED REQUESTS you will see when your return is authorized, as well as when it has been refunded.

6. Authorized Return

7. Refunded Return

The parts will be shipped back to:

DESS-USA
1079 SUNRISE AVE
STE B-345
ROSEVILLE, CA 95661-7009

Upon receiving the package we will contact you via email within 5-7 business days via email regarding the contents of the package and if any of the parts are damaged, missing, etc. If they are not you will receive an email confirming the credit has been applied to your account. This email confirmation will include:

1. order number being credited
2. dollar amount of credit

DESS Return Policy

To ensure that both parties are clearly communicating and expectations are established we have created specific guidelines and processes to handle returns of items.

Like the rest of our business we communicate via email to the email we have on file so that we can ensure that we are providing you the correct parts, correct shipping, and correct delivery dates on all items.

Product Condition

Products that are not defective in material or workmanship and product packaging is unopened or unaltered may be returned. Products that have been in clinical uses cannot be returned for credit. We cannot accept returns if the product packaging was opened, glued/taped back or if there are any marks or writing on the product package; if there is ANY alternation to the condition of the product packaging whatsoever, parts cannot be returned for a refund or credit.

Shipping Returned Products

Customers are responsible for the cost of shipping back the returned items. Products that are returned unopened or altered, but have been damaged in shipping are not refundable. We will notify you via email if this happens at which time we can ship the items back to you at your expense.

We will email you a picture of the damaged items to ensure that you see what we received. We will not be responsible for any damages to the products or shipment. We are also not responsible for any loss of the package, damage of the package, packages that have been opened, or the contents of the package. Please contact the shipper regarding this situation.

We will only credit you back for what was physically received in the unopened, undamaged product package. If there is a discrepancy between what you claim was returned and what we actually receive, we will notify you via email of this discrepancy. We can only credit you back for what we receive.

45 Day Period Return Policy

We realize that your clients delay moving forward on cases or other issues occur. We try to be accommodating by providing a 45 day from date of original purchase (including weekends) return policy where we can credit you back (to your credit card) for the return of the items, excluding originals shipping costs of the products. This is for all products that conform to our product conditions section above. If you hold onto the products after 45 days and wish to return them then there may be a 25% restocking fee.

Opened Packages

We are not responsible if the part is opened. You receive multiple emails, shipping invoice, and product catalogs (both physically and online) that contain our part and reference numbers so if this is the incorrect part that you can make that decision to not open it. Please confirm that the part you purchased and have in your possession the correct one prior to opening the product.

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