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Terms & Conditions

Ordering Information

Orders can be placed via multiple ways by including ordering online at www.dess-usa.com, by calling us at 1-855-337-7872, or by email at orders@dess-usa.com. We have office hours from 8am to 4pm PST and are often available outside of those hours to assist you.

After the completion of an order (via online, phone, or email) customers will receive an email order confirmation the same day and prior to shipping the order of what items have been ordered.

It is the customers responsibility to review the order and ensure that all information including shipping address, part number(s),  part quantities, and type of shipping information is correct. If the information is incorrect it is the customers responsibility to contact DESS USA immediately via phone (855-337-7872) and/or email (orders@dess-usa.com) informing DESS USA of this for correction. DESS USA will cancel the incorrect order, enter a new one, and email you the order to customer immediately for review.

DESS USA, upon generating the shipping information, will email the tracking number and possible backorder information to the customer. There is a link to FedEx in the email in which the customer can track the package.

Business days are from Monday until Friday and do not include Saturdays, Sundays, or US holidays.

Shipping Policy

DESS USA guarantees same day shipping if orders are placed by 3:30pm PST. We can add to orders that were already placed if the addition is within an hour of the original order. After 2pm PST, we cannot add to any existing orders even if it's within an hour of the original order.

All orders are shipped without signature required.  

DESS USA is not responsible for any lost, stolen, or damaged shipment and for any delays in receiving your shipment as a result of the carrier/shipping service, weather, transportation, acts of mother nature, or any other situations out of our control.

In the event that the item is lost, stolen, damaged or delayed please notify DESS USA with the tracking information, pictures, and all relevant documentation. We will confirm with FedEx that the package was lost, stolen, damaged, or delayed and that information will determine if a credit is applied to your account.

For customers who wish to utilize their own shipping accounts and services please contact us with your order and we will waive any shipping or handling fees. Please inform us that you wish to use your shipping label and then you can email us the shipping label in a PDF format. We would need to receive this information by 2pm PST to ship the order out the same day.


We accept American Express, Visa, MasterCard, and PayPal. All prices are subject to change without notice. 

Service/Payment Charges

The purchase of our products will appear on your credit card statement as  DESS-USA (Geryon Ventures, LLC).


If an item is on backorder, there will not be a notification when placing the order. Should an item be on backorder, the customer will receive an email the same day that we ship the order, stating what items are on backorder. It is the customers responsibility to contact DESS USA via email or phone if they wish for us to cancel the backorder or ship it via a faster method.

Once a backordered item comes into our office (7-10 business days), it will be shipped via FedEx Ground (3-5 business days) at no cost to the customer.

If the customer would like a faster shipping method, please contact DESS USA before the backorder ships and we will discount the cost of ground (typically about $9) from the other method of shipping that is chosen.

Product Return Policy

View here

Product Replacement

Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error. 

Prosthetic Instrument Guarantee

DESS-USA provides proper cleaning and sterilization methods so that you can prolong the life of our prosthetic instruments. DESS-USA does not accept return prosthetic instruments removed from their original package.


DESS-USA has a lifetime warranty that can be viewed here: Warranty


Be sure to check your purchase immediately upon receipt. Any discrepancies must be reported to our office within 24 hours of receipt of shipment. Shippers Return Fee will be charged to customers account if COD or any packages are refused by customer.

Attorney’s Fees

You agree to indemnify, defend, and hold harmless Geryon Ventures, LLC., its directors, employees, agents, its manufacture, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs pertaining to Geryon Ventures, LLC. products or reasonable attorneys' fees, resulting from any violation of these terms and conditions or any wrongful activity related to your account including negligent or criminal conduct by you or any other person accessing the site using your Internet account.

Ownership of Site and Content

All pages within this Site and any material made available for download, unless otherwise noted, are the property of Geryon Ventures, LLC or any of its affiliates. © 2013 Geryon Ventures, LLC. All Rights Reserved. The Site is protected by United States and international copyright and trademark laws. The Content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved by Geryon Ventures, LLC in writing, including for the provision of services or products to Geryon Ventures, LLC or any of its affiliates, or in connection with a business relationship with Geryon Ventures, LLC or any of its affiliates. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of Geryon Ventures, LLC or one of its affiliates without our express written consent. You may view, copy, print and use Content contained on this Site solely for your own personal use and provided that: (1) the Content available from this Site is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Site is modified in any way; and (3) no graphics available from this Site are used, copied or distributed separate from accompanying text or separate from any copyright, trademark or other proprietary notice. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of Geryon Ventures, LLC or any of its affiliates or any third party, except as expressly provided herein.